Refund and Cancellations
We have a 24-hour cancellation policy, which means you have 24 hours after placing your order to cancel and receive a refund. If the order is not canceled after 24 hours, the order will be fulfilled and shipped, and no refund will be available.
If you are eligible for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All item descriptions, sizes, and details are made clear on the listings, so make sure to read them over before making your purchase! For this reason, all sales are final and returns and exchanges are not accepted unless you received an incorrect or damaged item.
Please contact us if you have any problems with your order at theberryboxshop@gmail.com.
Returns
We do not accept returns.
Exchanges
If an item is broken or incorrect upon arrival, please email us at: theberryboxshop@gmail.com within 24 hours of delivery to be eligible for a replacement.
Please note that for international returns, buyers are responsible for additional shipping fees as US based sellers are unable to create return labels for non-domestic orders. Customers are responsible for all duties, taxes, and shipping fees associated with any returns or exchanges made.
