All items by The Berry Box Shop are handmade jewelry pieces made to order and take time to process and ship. Due to our 24-hour cancellation policy all orders are not worked on until 24 hours have passed.
Shipping in the United States
U.S. shipping is free for orders over $35. All orders are (in most cases) shipped within 1-3 business days after purchase. A confirmation email and tracking number will be sent to your email. We will also be keeping track of the order as well. If there are any issues with the shipping process after the order has been shipped, please contact USPS. We are not responsible for what happens to the package once it is taken by USPS. If your package is lost in transit this is the carrier's responsibility. In this case you may need to reach out to USPS directly for assistance.
We ship worldwide except for France and Germany at the moment between both of our shops! If you are an EU or Australia based customer who would like to place an order, shipping is available on Etsy due to VAT taxes! Falsifying customs forms is a federal offense, and can result in major fines and jail time, therefore we will not lie on customs forms for you, so please do not ask us to do so! Customers are responsible for any and all taxes and fees associated with their orders. If you are an international customer, please note that your order will be canceled if you list a freight forwarding company as your shipping address, as it would void seller protection and may result in you losing your package.
Where do orders ship from?
The Berry Box Shop is always moving around, but we are currently based in Oklahoma in the US!
When will my order ship?
United States orders are shipped within 1-3 business days of order.
International orders are shipped within 1-3 business days after purchase too, but may take weeks to arrive depending on location and legalities of international countries outside of the United States.
Tracking says my order was delivered, but never arrived?
Please make sure that you have entered the right mailing address. If you did not receive your order due to a wrong address you provided, you will be responsible for reshipping costs. Please keep track of your estimated delivery date so you know when it's being delivered. Make sure to check surrounding areas as well as with your neighbors to see if your package ended up somewhere else nearby. Your local post office is responsible for helping you find your package, once it's been scanned in at USPS, it is no longer under our control and we cannot help you. Package Theft is not covered with shipping insurance, and we will not replace your order at our expense.
I received my order incorrect or damaged
Items are thoroughly inspected before they are shipped out to our Berries, but it is possible a damaged product could arise during transit. Please email us within 24 hours of receiving your order with your order number and a photo of the item in question, and we'll see if you are eligible for a replacement!
My order was returned to sender! What should I do?
Please ensure that your address is correct before placing your order! If there are any issues with your address, email us before your order ships. If your address was typed incorrectly and the parcel is returned to its sender, parcels can be resent to the correct address, but you will be responsible for paying additional shipping fees. If your address was correct but it was still returned due to an address issue, we ask that if possible, you provide an alternative address to ship to in order to avoid another return. Thank you!
How much is shipping?
All customers domestic and international are responsible for shipping costs. For information on shipping prices visit USPS: Postage Rates & Prices | USPS
Free shipping is available for orders $35 and up for US customers.
